Frontline HSER Engagement

Framework for frontline HSE Representatives Engagement.

Project / Initiative

Frontline HSE Representatives (HSER) Engagement – a development framework for frontline HSERs.


Embedding a strong culture is critical to delivering improved health, safety and environmental (HSE) performance.  Cultivating HSE capability and ownership in frontline personnel is key to building this culture across industry.

In order to build a stronger HSE culture a shift from systems-focus to people-focus is required.  We know that people not processes and procedures deliver superior HSE results. 

Frontline HSERs can be important change agents.  If armed with the right tools and enabled by the right culture, HSERs can be enhanced as leaders and can serve as the eyes and ears of the industry at the frontline.  They can enable the exchange of ideas and concerns about HSE matters and be empowered to drive on-the-ground innovative solutions.


Develop an industry-wide formalised on-boarding and support program to standardise HSER roles and responsibilities, build capability, and establish clear channels of communication connecting HSERs to promote proactive sharing of learnings, lessons and best practices across the industry.

This program will support and leverage the entire industry network of passionate and engaged frontline personnel who are trusted and respected by their workgroups.  It will create an engaged, integrated, capable and empowered HSER network as a force multiplier for improved HSE performance.

Coming Next

  • Standard HSER resource file
  • Common HSER on-boarding package
  • HSER roles and responsibilities
  • HSER capability development guide
  • HSER guidelines and tools
  • HSER communications suite (web page; bulletins/notifications)

For More Information

[email protected]

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